Shipping Policy –BATMASTER

Effective Date: 22 September 2025

At BAT MASTER, we aim to provide safe, reliable and timely delivery of our cricket and sports gear to customers across India and internationally.

1. Shipping Coverage

We offer:

• 🇮🇳 Delivery across India

• 🌍 International shipping to selected countries

• 📦 Bulk and customized order shipping

• 🏏 Individual orders for cricket bat covers and sports accessories

International delivery availability may vary depending on the destination, courier service and applicable regulations.

2. Order Processing

Orders are normally processed after successful payment confirmation.

• Ready-stock products: Usually dispatched within 2–5 business days.

• Customized products: Processing time will depend on the design, quantity and customization requirements. The estimated dispatch timeline will be communicated before production.

• Bulk orders: Dispatch timelines will be confirmed separately based on order quantity and product requirements.

Orders may take additional time during weekends, public holidays, sales periods or other unforeseen circumstances.

3. Delivery Time

Estimated delivery timelines after dispatch:

India: Approximately 3–10 business days
International: Approximately 7–20 business days

These are estimated timelines and are not guaranteed. Remote locations, customs clearance, weather, courier delays and other circumstances beyond our control may affect delivery.

4. Shipping Charges

Shipping charges are calculated based on factors such as:

• Delivery location

• Product weight and dimensions

• Order quantity

• Shipping method

• International destination

The applicable shipping charges will be displayed or communicated before order confirmation.

For bulk orders, transportation/shipping charges may be quoted separately.

5. International Shipping & Customs

For international orders, the customer may be responsible for:

• Customs duties

• Import taxes

• Local clearance charges

• Other destination-country fees

These charges, where applicable, are not included in the product price unless specifically stated.

Customs rules vary by country, and BAT MASTER cannot guarantee that a shipment will be exempt from duties or taxes.

6. Order Tracking

Once the order is dispatched, customers may receive a shipping confirmation and tracking details through the contact information provided at checkout.

Customers are requested to ensure that their mobile number, email address and delivery address are accurate.

7. Incorrect or Incomplete Address

BAT MASTER is not responsible for delivery delays or additional shipping charges resulting from an incorrect, incomplete or incorrectly entered delivery address.

If an order is returned because of an incorrect address or failed delivery attempts, additional shipping charges may apply for re-dispatch.

8. Damaged Package

Customers should inspect the package at the time of delivery.

If the package appears significantly damaged, customers should:

1. Take photographs/videos of the package before opening.

2. Record the issue with the delivery partner, where possible.

3. Contact BAT MASTER promptly with the order number and supporting photographs/videos.

We will review the matter and provide an appropriate resolution according to our applicable return/replacement policy.

9. Delivery Delays

BAT MASTER will make reasonable efforts to meet the estimated delivery timelines. However, delays may occur because of courier issues, weather conditions, natural events, strikes, customs procedures, public holidays or other circumstances beyond our reasonable control.

Such delays do not automatically qualify for cancellation or refund.

10. Customized & Bulk Orders

Customized products are produced according to the customer's approved specifications.

Once customization/design approval and production have started, cancellation or modification may not be possible.

For bulk orders, the production, dispatch and transportation schedule will be confirmed separately based on the order requirements.

11. Contact Us

For shipping-related questions, please contact:

BAT MASTER
Meerut, Uttar Pradesh, India
WhatsApp: +91 86300 19619
Email: inquirybatmaster@gmail.com

BAT MASTER – Play Stronger • Go Further

Shipping Policy - the basics

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.

Shipping Policy