Refund & Replacement Policy – BAT MASTER

Effective Date: 22 September 2026

At BAT MASTER, we are committed to providing quality cricket and sports gear. If you receive a product that is damaged, defective, incorrect, or different from what you ordered, we will review the issue and provide an eligible replacement or refund in accordance with this policy.

1. Eligibility for Replacement

A replacement may be requested if:

• The product is received damaged or defective.

• The wrong product or wrong quantity is delivered.

• The product received is materially different from the product ordered.

• The product has a manufacturing defect that affects normal use.

Customers should contact us as soon as possible after delivery and preferably within 48 hours of receiving the order.

2. Unboxing Video & Photos

For damaged, defective or incorrect products, customers are strongly advised to record a continuous unboxing video showing the package, shipping label and product condition.

Clear photographs/videos may be required to evaluate the claim.

Claims without sufficient evidence may require additional verification before approval.

3. Products Not Eligible for Replacement or Refund

Replacement/refund generally does not apply to:

• Products damaged through misuse, accidents or improper handling after delivery.

• Products showing normal wear and tear.

• Products altered, washed, repaired or modified by the customer.

• Products damaged because of improper storage or use.

• Customized products manufactured according to the customer's approved specifications, except where there is a manufacturing defect or an error attributable to BAT MASTER.

• Products returned without prior approval from BAT MASTER.

4. Customized & Bulk Orders

Customized products are manufactured according to the customer's approved design, specifications, colours, branding and quantity.

Because these products are specially produced, returns or refunds due to a change of mind, incorrect size selection, design preference or change in requirement are generally not accepted after production begins.

For bulk/custom orders, customers are encouraged to carefully verify the:

• Design

• Logo

• Colours

• Names/numbers

• Sizes

• Quantity

• Product specifications

before giving final approval.

5. Return Process

If your claim is eligible:

1. Contact BAT MASTER with your order number.

2. Provide photographs/videos showing the issue.

3. Our team will review the claim.

4. If approved, we will provide return instructions where required.

5. After receiving and inspecting the returned product, we will process the approved replacement or refund.

Do not send products back without receiving return instructions from BAT MASTER.

6. Replacement

Where a replacement is approved, BAT MASTER may replace the product with the same or equivalent product, subject to availability.

If the exact product is unavailable, we may offer an alternative product or refund, as applicable.

Replacement dispatch time will depend on product availability and delivery location.

7. Refunds

Where a refund is approved, it will generally be processed to the original payment method used for the order.

The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.

Shipping charges may be non-refundable unless the issue resulted from an error or defect attributable to BAT MASTER.

8. Return Shipping Charges

If the replacement/return is approved because BAT MASTER supplied a defective, damaged or incorrect product, BAT MASTER may arrange or reimburse reasonable return shipping costs as applicable.

For returns arising from reasons not covered by this policy, the customer may be responsible for return shipping charges.

9. Delivery Refusal / Undelivered Orders

If an order is refused or returned because of an incorrect address, repeated failed delivery attempts, or customer unavailability, additional shipping charges may apply for re-dispatch.

Any refund, where applicable, will be processed after applicable shipping and other non-refundable charges are deducted.

10. Cancellation

Order cancellation may be possible before dispatch, subject to the order status.

For customized or bulk orders, cancellation may not be possible once production or customization has started.

11. Policy for International Orders

International orders may be subject to customs duties, taxes and destination-country regulations.

Refunds or replacements for shipments delayed or held by customs will be considered on a case-by-case basis.

12. How to Contact Us

For refund or replacement requests, please contact:

BAT MASTER
Meerut, Uttar Pradesh, India
WhatsApp: +91 86300 19619
Email: inquirybatmaster@gmail.com

Please include your Order Number, product details and photographs/videos of the issue.

Important

BAT MASTER reserves the right to verify every refund or replacement request before approval. This policy does not affect any mandatory consumer rights available under applicable law.

BAT MASTER – Play Stronger • Go Further

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Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy